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Feel free to contact us at any given time and with any question, using the form below. Our support team will try to reply as soon as possible, providing an exceptional service.

Note: Before submitting a question, please kindly seek your answer in our F.A.Q Page. We estimate that 97% of all our support requests could of been quickly resolved over there.

Please read before submiting support request

Withdrawal Problem

  • You can only withdraw amount equivalent in "Available Balance".
  • Enter your Secret Pin and Secret Color for a successfull Withdrawal.
  • Withdrawal requests can be processed within 24 hours from the time of your request.
  • Still facing issues with Withdrawal system? Contact us right away!

Deposit Problem

  • Missing Deposit? Provide us your Payment Batch details/ screenshot via Support Form
  • Bitcoin deposit may take up to several hours to show up in your account.

Referrer Problem

  • For security reasons, referrer data can be changed only by direct request made from both sides (referrer/user).
  • Please check sponsor username in the registration page before creating account.
  • Cannot find Upline ID despite of using ref link? Contact us with details

Forgot Username or Password?

  • Forgot your username or password? You can restore your password by clicking at "Forgot Password" Button.
HAVING QUESTIONS? Look for the answer in F.A.Q Section

Our customer support team will be happy to answer all your questions regarding platform uses and company. Don't forget to provide us your contact details. We will reply you shortly.

Please write your message in English

FINANCE HEAD: George Greenwood

CONTACT: @TERBIUM7 LIMITED_support (8:30 AM - 6:00 PM)

E-MAIL: support@terbium7.com

ADDRESS: 204 London Road, Waterlooville, United Kingdom, PO7 7AN

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